KES: Bios of Management Personnel

Frank Keller co-founded Kel Executive Services (KES)

Frank Keller is founder/CEO of Kel Executive Services (www.kelsecurity.com), a security consulting firm specializing in music festivals, and of Alpha & Omega Mounted Patrol (www.mountedpatrol.com), the largest private mounted patrol firm in North America. Both are leaders in festival security providing public safety to the world’s largest events (US, Europe and Canada). The firms’ clients have included Bonnaroo, Phish, Outside Lands, Coachella, Stagecoach, MysteryLand, TomorrowWorld, Pemberton, and Electric Forest. In addition to music festivals, A&O/KES clients include shopping malls, airports, business districts (The Woodlands, Texas), amphitheaters, arenas, and sports events.

Keller studied criminal justice at New Mexico State University and is a graduate of the International Association of Venue Managers’ inaugural Academy for Venue Safety & Security. Additionally, he completed certification at IAVM’s initial conference on handling severe weather emergencies at the National Weather Center in Norman, Oklahoma. He was subsequently certified in Norman by the Event Safety Alliance as a National Weather Service SKYWARN Storm Spotter.

Robert Enckhausen brings 22 years of law enforcement and special operations experience, plus 15 years of festival security and management to KEL Executive Services. He is currently a law enforcement officer for a state agency in Texas. He also holds a Master’s of Science degree from the University of Cincinnati. Robert has held assignments in patrol, narcotics investigator, sergeant, and patrol division commander. He served as a S.W.A.T. officer and later as commander of a regional S.W.A.T. team. He has trained hundreds of law enforcement officers in police self-defense and tactics, and continues to train officers across Texas as part of his current assignment. Robert also served overseas managing diplomatic security operations in Iraq and worked in a Tactical Operations Center overseas. Throughout his career he has developed hundreds of risk and threat assessments as part of his special operations and festival security management experience. Enckhausen’s festival experience includes many different roles at large festivals. These include counter narcotics units, personal protection, venue security manager, internal affairs investigator, Deputy Security Director and Security Director. He has served at Bonnaroo, Mysteryland, Music Mid-Town, Something Wicked, Lights All Night, The Hudson Project, and others.  Enckhausen is also senior management at Global K-9 Solutions, an associated company of KES that provides dogs trained in fire arms detection.

Andrew Acord, Event Communications Center Director, handles the sophisticated communications system custom designed for festivals by KES. This system provides for 24/7 monitoring of communications via 2-way radios, national weather alerts, social media, various local law enforcement channels, and other specialized electronic communications. Acord’s career assignments have spanned patrol, communications, SWAT, procedural compliance inspections, internal affairs, and narcotics. He is a retired deputy chief of the Dallas Police Department having served there for more than 36 years. His special assignments have included All Hazards Branch Manager, Super Bowl XLV, 2011; All Hazards Branch Manager, NCAA Finals 2014; Commander Red River Rivalry, University of Texas vs University of Oklahoma, 2012 to 2016; and Commander, Heart of Dallas Bowl Game, 2012 to 2016. His most recent assignments for KES have been Event Communications Center Director for Bonnaroo, 2015 to 2017 and for Music Mid-Town, 2017. Certifications include the U.S. Department of Homeland Security, Emergency Management Institute, FEMA, ICS; the Texas Commission on Law Enforcement Master Peace Officer; and Texas Commission on Law Enforcement Certified Instructor.

Amy Norman, Operations/Logistics Manager, is responsible for all event operations and logistics for KES. These include security plans, contract review, administrative details, on-site operations, logistics planning, and human resources coordination. She interfaces with client representatives, manages meeting schedules and planning, and works on client proposals. Norman has been with the company since 2009 following her work in marketing for an electric company. She first served as administrative assistant with Kel Security’s companion company Alpha & Omega Mounted Security Patrol. She graduated from Abilene Christian College with a BBA in Management. She most recently honed her security management skills at the Event Safety Alliance Summit.